Pricer includes training and ongoing service
and support with your installation. We offer support directly or through our partners.
Are you an existing customer with support issues?
Once you've installed your Pricer solution, we can assist you with maintenance and training for in-house support staff.
We have the flexibility to adapt to your customer-specific needs; whether that's label customization or store computer system interfacing.
Customer Service & Support
We provide direct support from different time locations around the world: Stockholm, Paris, Atlanta, Tel Aviv.
Our international partners worldwide also provide support from other time zones and languages.
Professional Solutions (PS) is often involved early on in new customer relations, especially when larger deployments are being considered. PS addresses:
- larger deployments
- customization of our products if you have specific needs
- integration of the communication link between the Pricer solution and your store systems.
- Store mapping and installation
- Link labels to product articles
- Configure software to store needs
- Training (essential to success)
Automate and simplify installations, including use of the in-store ALAM robot. This robot prepares the labels automatically leaving only the labels to install on the shelf edge. Fast, flexible, and with minimal disruption to your store.
(once the system is operating)
Yearly service agreements with different levels: we support our clients either through our own helpdesk or through our service partners, which we support on a second level when needed. Today our organization is present worldwide and solves most problems remotely.